Aflaj

By creating an account or using Aflaj, you confirm that you have read, understood, and accepted these terms.

If you do not agree with these Terms, please do not create an account or use our service.

Aflaj provides automated water-intelligence services based on available data, including:

• Water bills uploaded by the user
• Data extracted from bills using OCR advanced techniques
• Historical consumption information
• Sensor IoT readings
• Real-time water-flow data analysis displayed on an advanced dashboard
• Consumption trends
• Leak-risk indicators
• Water-saving recommendations
• Alerts, dashboards, and notifications

and finally:

• A personalized AI Water Advisor

The service uses automated algorithms, statistical indicators, rule-based logic, OCR tools, and sensor-data interpretation systems. The purpose of the service is to provide helpful guidance and early warning signals. The results should be treated as informational insights, not final proof of a leak, plumbing issue or exact financial loss.

Aflaj is designed to provide useful and reliable water intelligence insights. However, water usage can be affected by many real-world factors. Because of these factors, we do not guarantee that every, alert, recommendation, calculation or classification will be perfectly accurate.

Our system is designed to reduce errors as much as possible, but occasional inaccuracies may still occur, even at very small rate.

The user remains responsible for all decisions made after receiving an Aflaj report, notification, dashboard insight, or AI recommendation. This includes decisions such as requesting a plumber, acting on sensor alerts and ignoring, delaying or rejecting a recommendation.

To the maximum extent permitted by applicable law, Aflaj, its founders, team members, partners, service providers, and affiliates shall not be liable for losses, costs, damages, expenses or consequences resulting from the use of the service.

This includes, but is not limited to:

• Plumber inspection costs
• Repair or replacement costs
• Water loss
• Higher water bills
• Business interruption
• Operational disruption
• Property damage

For example, if Aflaj indicates a high leak-risk level and the user chooses to hire a plumber, but no leak is found, Aflaj is not responsible for the plumber's fee or any related costs. Similarly, if a sensor-based alert suggests abnormal water consumption and the user takes action based on that alert, Aflaj is not responsible for costs or losses resulting from that decision. Nothing in these Terms is intended to exclude liability where such exclusion is not allowed by applicable law.

When the user uploads a water bill, Aflaj will use advanced OCR extraction tools to read technical billing data.

OCR accuracy depends on the quality of the uploaded image or document. Although we do reject the bill(s) if found blurry, tilted, cropped, dark, stained, low-resolution, partially hidden or formatted differently, errors may still happen. If an inaccurate OCR extraction causes a clearly incorrect paid report, the user is entitled to request a review or a refund.

Refund requests related to OCR extraction issues can be sent to: aflaj.water.intel@gmail.com

Refunds are reviewed case by case and may require the user to provide the original bill image and a description of the issue.

Aflaj may provide analysis based on real-time or periodic sensor data. Sensor-based services may include:

• Flow monitoring
• Continuous-flow detection
• Abnormal consumption alerts
• Leak-risk indicators
• Usage-pattern analysis
• Dashboard summaries
• Notifications
• Facility-management alerts

Sensor results depend on several factors. Aflaj's sensor algorithm is designed to identify unusual or suspicious water consumption patterns. However, sensor alerts should be treated as indicators that further checking may be useful and not as final proof of a leak, malfunction or operational issue. The user remains responsible for verifying sensor alerts through physical inspection, operational checks, utility verification or professional review where appropriate.

Aflaj respects user privacy and applies data-minimization principles: Names and addresses visible on uploaded bills are automatically cropped, removed or excluded before OCR analysis. However, account data and water-usage data may still be processed to provide the service. This means Aflaj may process User Name and Region when needed for account creation, service delivery, report generation, sensor monitoring, customer support, payment management, security and service improvement.

Aflaj does not use the name or address displayed on a water bill for OCR-based analysis.

Aflaj may use collected data to:

• Manage user accounts
• Generate water-consumption reports
• Interpret uploaded bills
• Process sensor readings
• Detect unusual usage patterns
• Provide alerts and recommendations
• Display dashboard insights
• Improve OCR, AI model and sensor-analysis performance
• Provide customer support
• Process refund requests
• Manage subscriptions or payments
• Maintain security and prevent misuse
• Improve the quality and reliability of the service

Where possible, data used for internal testing, analytics or improvement may be anonymized or aggregated.

By creating an account, uploading a bill, connecting a sensor or using Aflaj, the user consents to the processing of the data necessary to provide the requested service. The user may choose not to upload bills, connect sensors or provide certain information. However, some features may not function properly without the necessary data.

Aflaj does not sell nor share users' personal data. Aflaj does not sell nor share users' personal data unless required by law enforcement.

Aflaj takes reasonable technical and organizational measures to protect user data. However, no digital platform, OCR pipeline, cloud system, database, connected sensor network or internet transmission method can be guaranteed to be 100% secure. By using the service, the user accepts the ordinary risks associated with online platforms and connected devices.

Aflaj keeps data only for as long as reasonably necessary to provide the service, maintain account functionality, comply with legal obligations, resolve disputes, process refunds, improve service quality or protect the platform from misuse.

Users may contact us to request information about their data or request deletion, subject to legal, technical, contractual or security limitations.

Requests can be sent to: aflaj.water.intel@gmail.com

The user agrees to provide accurate and complete information when creating an account, uploading bills, entering data, connecting sensors or configuring alerts.

Aflaj is not responsible for incorrect or incomplete analysis caused by inaccurate, incomplete, outdated or manipulated information provided by the user.

This includes, but is not limited to:

• Incorrectly entered user information
• Wrong region selection
• Improper sensor installation if installed by the user
• Disconnected or malfunctioning sensors if bought by the user

Refund requests may be considered when a paid OCR-based report contains a clear extraction error that materially affects the analysis.

To request a review, contact: aflaj.water.intel@gmail.com

Aflaj may ask for supporting information, including the original bill, screenshots or a description of the issue.

Refunds are not automatically granted and are reviewed case by case. Unless otherwise required by law, Aflaj is not required to refund costs related to plumbers, inspections, repairs, equipment purchases, water bills or decisions made based on analysis results.

For questions, refund requests, privacy concerns or support, contact: aflaj.water.intel@gmail.com

By clicking "I Agree", creating an account, uploading a bill, connecting a sensor or using Aflaj, you confirm that you have read, understood, and accepted these Terms of Use and Privacy Policy.