FAQ

Water questions, straight answers.

Short, factual answers about how Aflaj works, what it reads, and what you get.

What does Aflaj do with my water bill?

Aflaj turns a water bill into a working diagnosis. You upload the bill as a PDF or a photo, and the analysis reads the meter data, the tariff blocks, and the billing period. Consumption is split into named drivers, showing which uses pushed the total up and which stayed normal. Each driver is priced with the official utility tariff, and the report shows the money behind every line. The finished report answers three questions in plain language: what happened with the water, what it cost, and what to do next. Recommendations stay concrete, for example fixing a suspected leak or shifting irrigation timing, and every figure traces back to a confirmed input open to review. Households use the report to cut waste, and enterprises run the same engine across many sites. One bill takes minutes to analyze, and results stay available in the account for later comparison.

Does Aflaj work for enterprises with sensors?

Yes. Enterprises add IoT sensors covering 3 signal types: flow, pressure, and temperature, and Aflaj turns those signals into an operational picture. Sensor readings stream into dashboards where site managers watch consumption, losses, and abnormal usage as it happens. Alerts fire when readings leave their expected band, so a burst pipe or a stuck valve, for example, gets attention before the next bill arrives. Monthly reports summarize each site, track changes against previous periods, and give maintenance teams a factual basis for decisions. The same account also holds bill analysis, so metered costs and sensor data sit side by side. Roles and permissions keep access scoped: operators see their sites, administrators see the fleet. Deployment starts with a site visit, sensor installation, and a short calibration period, after which the dashboard reflects the real behavior of the installation. Enterprises in agriculture, municipalities, and agencies use the enterprise cockpit daily.

How does Aflaj detect leaks?

Aflaj scores leaks by comparing expected and observed water use. For a household, the analysis builds an expected band from bill history and the household profile, then flags consumption that runs above it. For a monitored site, flow and pressure sensors make the comparison continuous: a leak shows up as flow at hours when nothing should run, or as pressure dropping while demand stays flat. When a leak is suspected, the report marks the period, estimates the wasted volume, and prices that waste with the utility tariff, so the cost of waiting is explicit. Recommendations name what to check first, for example irrigation lines, storage tanks, or indoor fittings. Over successive bills, the leak score tracks whether a repair actually closed the gap. Detection works with bills alone, with sensors alone, and improves when both feed the same account.

What is the Water Advisor?

The Water Advisor is a guided assistant inside Aflaj that answers questions about a report. The advisor reads only the data already confirmed in the account: uploaded bills, sensor readings, completed analyses, and plan entitlements. When you ask why consumption rose or which action saves the most, the answer cites the underlying figures rather than inventing claims. That grounding matters for trust: recommendations never contradict the record, and unknown facts stay unknown instead of being guessed. Typical questions include where a spike came from, whether a repair paid off, and what the next bill is likely to look like if habits stay the same. The advisor speaks English and Tunisian Arabic, and answers appear alongside the report so every number can be checked in place. For enterprises, the same advisor explains sensor alerts and monthly summaries in operational language.

Which plans does Aflaj offer?

Aflaj ships four plans matched to different needs. Snapshot covers a single bill analysis: upload one water bill, get the full diagnosis, drivers, and action list. Insights adds ongoing household tracking across bills, so trends and repair effects become visible over time. Intelligence deepens the analysis with richer reporting for households that want forecasting and cost planning. Enterprise serves organizations with sensor dashboards, alerts, and monthly operational reports across many sites, with roles and permissions for staff. Every plan runs on the same analysis engine, so moving up keeps history intact. Billing is in Tunisian dinar, and the product speaks English and Tunisian Arabic from the first screen. Households typically start on Snapshot to test one bill, then move to Insights once the value of continuous tracking is clear. Enterprises start with a pilot site and expand from there.

Where does Aflaj operate?

Aflaj is built for Tunisia first. Bill analysis runs on Tunisian tariff logic, so driver pricing matches what the utility actually charges rather than a generic model. The product speaks English and Tunisian Arabic, and numbers, dates, and units render correctly in both directions. Households anywhere in the country can upload bills and get reports without special hardware. Enterprises add sensors for flow, pressure, and temperature, and deployments start with sites anywhere in Tunisia, from farms and irrigation cooperatives to municipalities and water agencies. The name itself comes from the aflaj: traditional channels that made water visible, shared, and fair for generations, an idea the platform rebuilds in software. Support, documentation, and delivery all account for the Tunisian context, and the roadmap extends the same water-intelligence approach to neighboring markets once the local foundation is proven.